Returns and Exchanges

At Harry J. Epstein Co., we stand behind the quality of our tools and home hardware. If you are not completely satisfied with your purchase, you may return items in their original condition within 30 days for a full refund or exchange.

1

Initiate Your Return

Contact our customer service team via email or phone with your order number to request a Return Merchandise Authorization (RMA).

2

Pack Your Items

Securely place the tools in their original packaging, ensuring all components and manuals are included to prevent damage during transit.

3

Ship the Package

Affix the provided return label to your box and drop it off at any authorized carrier location; please retain your tracking receipt.

4

Receive Your Refund

Once our warehouse inspects the returned hardware, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing